Hilton Durban Hotel

convenient location (beach / ushaka / highways), simplicity of the hotel. its is my hotel of choice on business travel providing a good central location, causual relaxed business image followed by day time outdoors activities. good clean rooms. good hotel services.

the staff at reception embarrassed me: i came on a holiday date with my girlfriend. selected the hotel because of the special promotional price you were running vs elangeni. 1) on arrival the reception wanting to up sell me communicating to my girl that i had booked the most basic room. 2) was then asked to pay for parking for my stay upfront, as it was a critical cost. 3) porters were slow to assist with bag so we decided to struggle along with our own bags. ....not cool. room 611 has a drip on the toilet, bothers me.

Location

Hotel needs a renovation. Worst value for money experience I have had in years

The staff were very friendly and helpful. The complementory snacks and drinks were great!

Close proximity to all amenities

The staff were extremely friendly and helpful. We felt very welcome and regretted we were only staying one night (on the way to Hluhluwe Game Park). It's an easy 3-hour drive from that area of Durban north to the nature reserves.

Hospitality

Staff Incompetence. They overcharged me. I struggled to get my refund. Even today 10 January 2013 at 14h50 I am still waiting for my refund of R3900 -00. This is a lot of money considering the fact that it is January and schools are reopening.

Convient to get around,good dining

Basement parking crowded, cost should be included for hotel guests

Killer staff, great and friendly..

A trully national luxury hotel that I can recemmend

The shower is slighly slippery. Something could be done about this.

Good comfortable stay

if you are a business traveller who needs internet access at all hours, DON'T stay at the Hilton Durban! disastrous IT... doesnt' work and... it's NOT free! wow... a stressful night was enjoyed by me. .. trying to get access to send off important mails from my computer.

Lovely room, convenient location & parking, excellent value for money (we got a 40% off deal). Terrace Restaurant staff were excellent and the included breakfast was lovely. The restaurant staff helped us tremendously with our young toddler.

Hotel reception staff were all very friendly but not particularly helpful. An important message was not passed on to us, and staff were not able to help with information/maps about the area. The baby cot was not suitable - our toddler could topple it over!

Quality

I think the parking fee is high.

Though it was my first stay at Hilton I think I liked the treatment received / displayed by staff especially when checking in and out.

I was scared when told that the booking reference number was not for the Hilton whereas one employee was indicated in the e-mail. I did not like this because I even stated my credit card details when making my online booking. Would be happy to get more clarity on this.

The friendliness of staff and their willingness to help with luggage or queries. The tidiness of the rooms and they were well supplied with toiletries. The fixtures and finishes were stunning. Breakfast was well catered for by friendly staff.

Guests should be given a special coded parking disc, rather than getting a new parking ticket from reception every time you go in and out of the hotel.

Reception staff WS very good and breakfast

Distance to the beach its a bit far especially if u walk

convenient location (beach / ushaka / highways), simplicity of the hotel. its is my hotel of choice on business travel providing a good central location, causual relaxed business image followed by day time outdoors activities. good clean rooms. good hotel services.

the staff at reception embarrassed me: i came on a holiday date with my girlfriend. selected the hotel because of the special promotional price you were running vs elangeni. 1) on arrival the reception wanting to up sell me communicating to my girl that i had booked the most basic room. 2) was then asked to pay for parking for my stay upfront, as it was a critical cost. 3) porters were slow to assist with bag so we decided to struggle along with our own bags. ....not cool. room 611 has a drip on the toilet, bothers me.